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    Frequently Asked Questions

    Where can I find the best rates?

    Our best rates and promotions are available at our Offers page or contact our reservations department at +86 22 5892 0890 or via e-mail at 

    What are the services and facilities offered?

    Fraser Place Binhai, Tianjin offers a full range of facilities and services within the serviced residence. For a comprehensive list of our facilities, please click here.

    Are there fitness facilities provided?

    Yes, a 24/7 fully-equipped Gymnasium is provided for our guests and an indoor swimming pool as well.

    Is internet access provided?

    Complimentary WiFi access is available throughout the serviced residence.

    What is the check-in time?

    The check-in time is from 2pm.

    What is the check-out time?

    The check-out time is at 12am.  Should you like to request for a late check out, kindly check with our Client relations executive.

    What time is breakfast served?

    From 6:30 AM

    What are the available dining options?

    Our All-Day Dining restaurant, Swatches, is located at the ground floor and in-room dining is available. There are restaurants within walking distance from the serviced residence, simply check with our Client Relations Executive and they will gladly share their recommendations. Alternatively, your apartment comes with a fully-equipped kitchen which provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry services are provided and are chargeable.

    What are the type of beds provided?

    Bed options include: King-size 200x200cm, Queen-size 200x150cm and Twin-size 200x100cm.

    Are baby cots and extra beds available?

    Complimentary baby cots are available upon request.
    Extra beds are provided and are chargeable.

    Are newspapers provided?

    National newspapers are available upon request and are complimentary.

    Are the residences handicap-friendly?

    Yes, we are handicap-friendly and we have apartments designed specifically for the use of wheelchairs, with ample room to allow wheelchair mobility.

    Is on-site parking available and what is the cost?

    Free parking is available on-site.

    Is airport shuttle service provided?

    Yes. We provide a one-way airport shuttle service from Tianjin Binhai International Airport to the serviced residence.

    What is the reception operating hours?

    The reception, concierge and security services are 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, you may leave your luggages with our Concierge.


    How do I get to the hotel?

    Tianjin Binhai International Airport:
    40 minutes by car
    Approximate taxi charge : RMB120 per car per way

    Are there any recommended attractions in city?

    There are lots to see and do in Binhai, each offering a different and unique experience. Check out the attractions on our Attractions page or check with our Client Relations Executives for recommendations.

    Where is the closest bank, ATM and exchange office located?

    There are several banks are located within walking distance from the serviced residence.


    What is the cancellation policy?

    Varying cancellation policies apply to each promotion. If you require any further information, feel free to contact us.

    What is the maximum number of guests allowed in each residence type?

    Our apartments can accommodate up to 4 guests depending on the apartment category. There is a maximum amount of guests per apartment allowed by Health and Safety regulations.  

    Are pets allowed?

    Yes, this is a pet-friendly serviced residence.